Thank you for choosing Greenville Women’s Care to serve your medical needs. Please review our policy information outlined below. If you should have additional questions, feel free to call our office at your convenience at 252-757-3131.
Hours and Appointments
Our office is open 8:00 a.m. – 5:00 p.m. on Monday-Friday. Office hours are by appointment only. To schedule an appointment, call 252-757-3131. If you need to cancel an appointment, please give us 24 hours notice to allow another patient to fill your time slot.
The physician on call may be reached through our answering service, after hours, weekends, and holidays. Please limit calls made after hours to obstetrical and gynecological emergencies only. Contact the physician on call before visiting the emergency room.
Please understand that emergencies sometimes occur, causing unavoidable delays and possible cancellations. We will notify you as soon as possible if your appointment time is affected.
Also, we realize that on occasion it becomes necessary to see a physician on short notice. While we wish to accommodate your health care needs as much as possible, it may be necessary, due to scheduled appointments, to defer your visit until a time when one of our physicians will be available. In an emergency situation, we may direct you to Physicians East Urgent Care or to the hospital emergency room.
For your first visit, please arrive 15 minutes early to provide us with your medical history and other appropriate personal data. Please bring any current medications and appropriate medical care coverage cards.
Accessing the Patient Portal
Physicians East offers the ezAccess patient portal. The patient portal allows secure online access to your health information by using a computer or mobile device. You can view upcoming or past appointments, view a health summary from your Physicians East record, view test results, request prescription refills and communicate with your care team. More information about accessing the patient portal can be found below.
How to Access the Portal
Confidentiality: Medical information is released only with your written consent.
Physicians: We will do our best to honor your request to see a specific physician. If unable, please allow us to provide another physician to serve your needs.
Smoking: To safeguard patient health, smoking is not allowed on our grounds.
Children: Per OSHA regulations, children are not allowed in treatment areas.
Fees and Insurance
Our fees are based upon customary charges, which we believe you will find reasonable and consistent with Physicians East. As a service to our patients, we submit all insurance claims to the appropriate carrier. Depending upon your policy, you may be responsible for remaining balances after your insurance carrier processes your claim. Please remember, it is the patient’s responsibility for payment of any balance due on the account. You should be prepared to take care of charges for an office visit at the time you are seen. All balances are due within 30 days unless special arrangements have been made with our patient representative.
If you are having difficulty with any aspect of the fee arrangements or have questions about your bill, please call us. In addition, if you need advice concerning financial assistance programs, please call our patient representative at 252-757-3131. If any forms are to be completed for sick leave or compensation for surgery, they should be in the office prior to the patient’s admission to the hospital with the patient’s portion completed and signed.
Physicians East participates with a number of insurance plans. We encourage you to contact your insurance company to confirm Physicians East participates, benefits, and expected out-of-pocket expenses. Please be prepared to present your insurance card upon check-in and Physicians East will confirm participation. Physicians East participates with the following insurance plans. If your plan is not listed or you have further questions please contact a Financial Counselor at 252-752-5029.